UK retailer CEX suffers hack which could affect up to 2 million accounts

CEX, the UK second-hand games retailer, has sent out an email to its customers warning them that it has suffered an online security breach, through which more than 2 million customer details may have been compromised.

In the online security breach, hackers may have been able to obtain personal information and ‘encrypted data from expired credit or debit cards’. In an email to those it believed may have been affected, CEX managing director, David Mullins, has attempted to calm worried customers, saying that, ‘We want to reiterate that any payment card information that has been taken was encrypted and has long since expired. We ceased storing customer card details in 2009.’ It’s unclear at the moment whether this hack has affected in-store personal membership details.

Mullins continued, stating that, ‘Our cyber security specialists have already put in place additional advanced measures to fix the problem and prevent this from happening again,’ which is expected. Customers who have received the email have been recommended to change their passwords on the CEX website and anywhere else the same password may have been used.

If you have used the CEX website, have a webuy online account, and use the same password elsewhere, it’s definitely advised that you do change all similar passwords..

Further details on this issue are provided in a Q&A on the CEX website. If you have additional questions or concerns, you can email CEX directly.