Honkai: Star Rail login error – how to fix unable to login?

For those unable to login to Honkai: Star Rail and wondering how to fix the login error, don’t worry. You’ve come to the right place.

Honkai: Star Rail is the latest in the Honkai series. The newly released RPG follows on from Honkai Impact 3rd and comes from the developers of Genshin Impact. With that kind of power behind it, it’s no wonder that this was a hotly anticipated release with more than 10 million registrations ahead of launch.

Since Honkai: Star Rail is free, the only barrier to playing is whether your PC meets the system requirements (or if your phone meets the mobile system requirements). However, with many players can come overloaded servers and early release bugs. It seems something of the sort is happening now with many players receiving an error message at login. So is there a way to fix the Honkai: Star Rail login error?

Let’s get into it.

Can you fix the Honkai: Star Rail login error?

Many gamers are reporting receiving an error message like the one depicted above at login. While at the time of writing there is no confirmed cause or solution for this issue, many players on reddit have suggested a variety of solutions that seemed to alleviate the issue for them. We’ve compiled these ‘hacks’ into a list here so you don’t have to go scouring the internet for them.

Fixes for Honkai: Star Rail login error

There’s quite a few issues at hand here and they can’t all be solved with an outright solution from the developers. However, due to the nature of these connectivity issues, there’s usually something to be done behind the curtains.

1. Disable Adguard or VPN
2. Change from Wi-Fi to mobile data
3. Disable custom DNS

Disable Adguard or VPN

Some users have reported that switching off their VPN and then attempting to log back in to the game has solved the login issue for them. Fortunately, disabling your VPN is an easy process.

Disabling VPN for iPhone:

1. Go to Settings.
2. Hit General.
3. Scroll down to VPN & Device Management.
4. Select any active VPN you may have there and disable it when prompted.

Disabling VPN for Android:

1. Go to Settings.
2. Scroll to Network and Internet and hit that option.
3. Select VPN.
4. Hit the Settings icon next to the VPN you are trying to disable (it should look like a little cog).
5. Your VPN will open up in a new tab.
6. Disable the VPN from within the new tab.

Now you have disabled your VPN, try to re-enter Honkai: Star Rail. Don’t forget to close the application fully before trying again.

Change from Wi-Fi to mobile data

If the above ‘hack’ didn’t work, it might be worth changing from Wi-Fi to mobile data. Honkai: Star Rail requires a steady internet connection to run so you will not be able to play it without either Wi-Fi or mobile data. Make sure to fully switch off your Wi-Fi by entering into Settings, and then enabling Mobile Data. Now fully close the Honkai: Star Rail application, and attempt to reopen using Mobile Data.

Disable custom DNS

If neither of the above ‘hacks’ have yielded results, it could be worth disabling any custom DNS you may have enabled, for example Adguard DNS.

Bear in mind it is not recommended to have your DNS disabled as default setting, so make sure to re-enable it again when you have finished playing Honkai: Star Rail.

Disabling DNS for iPhone:

1. Go to Settings > Wi-Fi.
2. Hit the small ‘i’ icon within a circle on the far right side of your screen next to your Wi-Fi network.
3. Scroll down then hit Configure DNS.
4. Delete any text present in Manual settings.

Disabling DNS for Android:

1. Go to Settings > Network & Internet.
2. Scroll down to Private DNS.
3. Hit Off.

We’ll be keeping an eye on this issue and updating the page as new information comes in, so make sure to check back in periodically to stay up to date.

Frequently Asked Questions

As this is such a popular release we know many gamers will have questions that they want answers to. We’ve done our best here to answer your most pressing queries.

What could cause the Honkai: Star Rail login error?

At the time of writing, the Honkai: Star Rail login error that many gamers are reporting does not have a confirmed cause. However some gamers have found that disabling DNS resolves the issue.

Can you log in to Honkai: Star Rail with Google?

You can log in to Honkai: Star Rail using a Google Gmail account but have to download the game onto your device, whether PC or Mobile, to play it.