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Many of those hoping to get into Payday 3 after it launched this weekend have been sorely disappointed as it heads into its fourth day of matchmaking errors preventing players from even playing the game.
We’d already previously reported on Payday 3 being blasted on Steam, but it seems the errors have continued to plague the always-online entry even days later. Many players on the game’s subreddit are proclaiming it to be “the most disastrous launch” they’ve been a part of and saying “Can’t even play a game I was stupid enough to spend $90 on. The real clown is me.” In fact, it seems the largely positive Payday 3 reviews have become a double edged sword, as the servers have been unable to cope with the numbers of players trying to logon. And now, a statement has been released by developer Starbreeze acknowledging the situation and attempting to explain it to disgruntled fans.
“PAYDAY 3 matchmaking infrastructure has not performed as tested and expected. Matchmaking software encountered an unforeseen error, which made it unable to handle the massive influx of players. The issue caused an unrecoverable situation for Starbreeze’s third-party matchmaking partner. A new version of the matchmaking server software was gradually deployed across all regions leading to improved performance. However, a software update made by the partner during late Sunday again introduced instability to the matchmaking infrastructure. The partner continues to work to improve and stabilize PAYDAY 3s online systems.”
Starbreeze claims that the issues didn’t manifest during the game’s technical betas or the Early Access stage, according to them due to the “specificity of rapid user influx and load-balancing”. The studio says it’s ‘currently evaluating all options, both short and long term’ – which include finding a new partner for its matchmaking services, as well as “making Payday 3 less dependent on online services.”
Company CEO Tobias Sjogren also offered the following apology: “We are disappointed in the issues our playerbase has faced during our launch weekend, but we are confident in our core product and the quality of PAYDAY 3 – and all available metrics point to it. We have a lot of diligent and consistent work ahead of us to regain community trust, but we will work hard to do it.”
Hopefully, players will be able to see a light at the end of the tunnel and get back to heisting soon. In the meantime, check out our guide on how to fix the Payday 3 Nebula connection data error or our picks for the best assault build in Payday 3.
