Chat with RTX installation failed – how to fix

Chat with RTX installation failed – how to fix
Amaar Chowdhury Updated on by

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With Nvidia’s Chat with RTX Demo having released last week, people are encountering issues getting the software to run on their PCs. We’re going to cover how you’re going to be able to fix this on your computer.

After you’ve installed Chat with RTX, you might have encountered this recurring issue with the installation having failed. This is due to an error when users choose an install directory that differs from the standard.

How to fix the Chat with RTX installation failed error

In order to fix the issue with Chat with RTX, all you’re going to need to do is a fresh install. The only difference is that you’ll need to ensure that the install directory is not changed from the standard location.

  1. Delete any previous install folders

    Even if the install fails, there might be some residual files left over. Make sure that any files created by the Chat with RTX installer are deleted.

  2. Begin a fresh install of Chat with RTX

    You may need to re-download the installer, but it’s likely you still have it on your PC.

  3. Do not change the installation directory

    The main cause for users to be experiencing an issue with install Chat with RTX is due to having changed the install directory.

    Ensure that it is as follows: C:\Users<username>\AppData\Local\NVIDIA\ChatWithRTX

  4. Complete the fresh install

    After you’ve completed a fresh install, you should be able to run a local LLM on your PC without any issues.

What is causing the issue with Chat with RTX not installing properly?

The requirements for Chat with RTX demand a 40GB download, on top of nearly 100GBs of actual installed space. There’s plenty of room for error, alongside a lot of waiting around when it doesn’t work the first time round. As Nvidia themselves have pointed out, the reason that Chat with RTX isn’t installing properly is due to variations from the default installation directory.

Changing this from what’s initially set by the installer is the reason that there are issues with getting Chat with RTX running on your PC.