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Crema, the developer of the massively multiplayer monster hunting game Temtem, has relaxed its approach to applying sanctions to players that misuse the game (via Eurogamer).
We just completed our first batch of banned users. Almost 900 players have been permanently banned from Temtem.
Bans are final, we won't answer or review any ban appeal. We've made 100% sure that every banned user is either a cheater or has abused exploits intentionally.
— Temtem (@PlayTemtem) February 3, 2020
Yesterday, Crema announced that “almost 900 players have been permanently banned from Temtem” after its team identified that these users had been “a cheater or has abused exploits intentionally.” It said it would not be reviewing these bans because it was “100% sure” that this group of players were ruining the experience for others. “And we're not done with this, we will keep detecting and banning. There's no place in the Archipelago for cheaters,” added Crema. Some lauded the efficiency of the approach, while some expressed concern that the bans were placed too swiftly. Temtem is in Early Access through Steam, and a few responded with the theory that some players didn’t know that what they were doing was an exploit, due to the bugs that are bound to pop up during development.
Crema has since moderated its approach, though it won’t be telling what activity will constitute a ban. “The team spent all morning checking banned accounts and player accounts saying ‘they didn't do anything illegal’. We re-checked over 100 accounts,” explained the developer in a new post to Twitter. “Every single one of them was a legit ban.” It elaborated that it will not share how it is tracking cheating or exploits, because these players “just want to know more info about the ban in order to avoid it next time they're using cheats.” And, if players find bugs and unknowingly utilise them in the game, they will not be banned. “Only players intentionally and repeatedly ABUSING exploits are banned,” clarified Crema. “If you play in a regular way you're OK. We've made 100% sure before doing any bans and every data we've checked confirms that.”
An appeal process has also been implemented. The developer acknowledged that having no appeal process was not the best move, and provided instructions on how to get in touch to question a ban.
We've decided to review ban appeals, even though every single one of the ones we checked are legit. Like you said, having a "no appeal" policy is not good.
So, you can contact us on [email protected]
Put "Ban appeal" as the subject and include your ingame ID or username.
— Temtem (@PlayTemtem) February 3, 2020
Temtem is out now in Early Access on PC.
