Rockstar is working "around the clock" to fix freezing issues with GTA 4, Take-Two customer support has told

Following the news that some fans have experienced pausing and freezing issues with the game, we called up Take-Two UK customer support to ask if a solution was in sight.

We were told: "A patch is being worked on around the clock to address the issues. It's bound to be. That's how they address this sort of thing. It is being worked on. We're looking into it. You will hear from us if a patch is released. A patch is usually the way it's been done."

We were also given some tips on how to combat the freezing experienced on the PS3 version of the game, including:

Completely remove the game from the system but leave saves behind.

Turn the console off for 15 minutes without any cables plugged in, then turn it on and try again.

Play without access to the Internet.

Turn off the auto save function and the controller vibration setting.

According to Take 2 customer support, "a few cases have resolved themselves" by following these instructions.

When we asked whether we should return our PS3 copy of the game for an Xbox 360 version, we were advised: "That's a decision that's completely up to you."

We were told Take 2 had received calls regarding the technical performance of the 360 version in "a few instances" but "not quite the same amount" as the PS3 version.

He added: "We're trying to remain diplomatic about how we answer those questions. We're just trying to discuss problems on an individual basis."

While the confirmation that Rockstar is looking into the issue will reassure PS3-owning GTA 4 fans, we still have no idea when the fix might become available, or what is causing the freezing issues.

"We don't get that kind of information," said Take 2 customer support. "I'd like to know myself so we could advise people who call us up. We're devoid of information at the moment."

Are you experiencing problems with GTA 4? Has Take 2's advice helped? Let us know in the comments section below.

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