Grand Theft Auto 5 screenshot
Grand Theft Auto 5 screenshot

Sony has asked any PlayStation 3 users still encountering error 80029564 while attempting to download and install a digital copy of Grand Theft Auto 5 to contact PlayStation Support for assistance.

In a post on the official PlayStation forums, Sony's online support coordinator apologised for the ongoing problems and said that anyone still struggling to install the game will need to have their account "investigated".

"I have spoken with the network team this morning and they have advised that if you have been unable to download/install GTA V today then you will have to contact PlayStation Support for further assistance," reads the post.

"If the fix that was applied yesterday has not worked there may be another issue which will need to be investigated for each different PSN account so contact PS Support so we can do this.

"Once again apologies for the problems you have had and if you have any questions please ask."

Multiple users have reported problems while trying to download and install GTA 5 from the PlayStation Store, with many angry at the fact they're still unable to play the game they've purchased.

In response to Sony's comments, one user stated that the situation was "an absolute joke. Just started my 4th download got to 7% and its back to 0%!"

Another said that Sony's response was "too little too late."

"You guys failed to deliver the promised content at release, so how about refunds???? How about get someone to answer to this rather than passing the buck to the network support guys..."

GTA 5 launched yesterday on Xbox 360 and PlayStation 3. The digital PS3 version has been available to download in Europe since Sunday.

In addition to Sony's comments, Rockstar has also released a list of fixes for users experiencing problems elsewhere in the game.


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User Comments

iguatea's Avatar


If anyone is having a problem installing the data from the PS3 digital copy, ending up with an error after about 14%, check this out. It's just a little solution I found and it's pretty simple.
Posted 21:33 on 22 September 2013
bugvey's Avatar


Settings icon >Network Settings >Media Server Connection >disable.

With the PS3 off (power light should be red), touch and hold the Power button, you will then hear the 1st beep indicating that the PS3 is powering on. Continue to hold and after approximately 5 seconds you will hear a 2nd beep, indicating video reset. Continue to hold and after about 5 more seconds you will hear 3rd beep, and system will power off (Power light goes red). Then release power button.

Now, touch and hold the Power button, you will hear the 1st beep, again for PS3 to power on.
Continue to hold and after approximately 5 seconds you will hear the 2nd beep for video reset. Continue to hold and after 5 seconds you will hear a quick double beep. At that point release power button.

Connect the controller using a USB cable and then press the PS button.

Select option: 3. Restore File System. This will attempt to fix any damaged or corrupted files that might be on the system.

Download and install your game file.
Posted 11:44 on 20 September 2013
bugvey's Avatar


The best way to resolve this problem is to Restore the File system and then download and install the game.
Posted 11:44 on 20 September 2013

Game Stats

Release Date: 18/11/2014
Developer: Rockstar
Publisher: Rockstar
Genre: Action
Rating: PEGI 18+
Site Rank: 236 5
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