xbox one hardware -
xbox one hardware -

Microsoft has said that it's "hugely appreciative" of those who picked up an Xbox One at launch, but clarified that it "can't offer a retroactive refund" to those upset about this week's price cut.

Speaking to OXM about the price drop, Xbox UK marketing director Harvey Eagle said that the company is "hugely appreciative of people that have supported us since launch. What I would say is that mainly the consoles that were bought in the run-up to launch did come with a game included, and this offer is timed to celebrate the launch of Titanfall.

"Unfortunately we can't offer a retroactive refund to people, but we thank them very much and we're hugely appreciative of them being on board since the beginning."

Microsoft announced earlier this week that Xbox One would be receiving a permanent price cut this Friday, dropping the price from £429.99 to £399.99. For a limited time, the console will also include a free digital copy of Titanfall or FIFA 14.

Understandably, though, the news upset some fans who paid full price for the console at launch.

"Currently waiting to get onto support," wrote user Karlius. "Complaining about being part of the xbox one beta and having paid £30 for the privilege. Lets see how this goes lol."

Fellow forum member Altaranga disagreed, however, stating: "Console retails at £430, which you are more than willing to pay. Four months later there is a marginal 7% price drop (due to sales performance, let's not kid ourselves) and all of a sudden it's a call to arms. Microsoft don't 'owe' you anything. You got what you were happy to pay for."

Rlehm has another solution to the problem, though: "pull out the kinect and drop it another 100," they said. "Not like you need the kinect for Titanfall."

What's your take? Let us know below.


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User Comments

moleZandor's Avatar


£10 a month to play on a brand new console and people are complaining about it?
Posted 09:55 on 28 February 2014
Karlius's Avatar


Success, last night I had a phone call and all my issues resolved and received compensation for all my problems in the form of 3 month Xbox Live extension. That is all I wanted.

As I always expected the issues were to do with Battlefield 4. It was miss managing RAM and system resources so was not accepting commands and hanging up. Don't panic too much as I was told that this problem is extremely rare and a lot of circumstances have to be just so for it to occur. Just so happens that I was setting the layout back up in exactly the same way every time to help with my Red Green Colour Blindness and my dislike of using right stick to melee. I was also using kinect for lean detection. Not sure what the combination was exactly that caused this. What I do know is that a patch is imminent that will fix this. I had it pushed to me last night.

The guy also let slip that if you want out of your premium purchase now is the time to do so as MS are refunding that due to problems with maps etc. But from what I understand the product still remains after the refund.
Posted 09:47 on 28 February 2014


My Xbox One seems to play games fine and I've not had any issues at all with the UI since launch. Saying that, the lack of some streaming services like iPlayer is annoying, especially since MS billed it as a media machine above and beyond the gaming aspect. I also really want to have Blinkbox and Flixster (Ultraviolet movies) support. Only my Now TV box (which cost £10) has Flixster for movies.
Posted 22:59 on 27 February 2014


Doesn't this just confirm what we already knew: Don't buy next gen at launch. Hell, arguably the Wii U still isn't worth buying and the Vita still barely is.
Posted 15:54 on 27 February 2014
paps17's Avatar


Ya I understand the hole price cut but to also through in a free game I payed full price for my xbox with no games and had to deal with what you guys would call your beta period with all the bugs and be playing a game to be launched to the main menu how about rewarding the ppl that help you with the beta then the ppl who sat there waiting have a price cut but reward the ppl who helped Microsoft with the beta period and give us the electronic game
Posted 15:44 on 27 February 2014
essex1212's Avatar


The whole point of the price cut was to build up and take advantage of the PS4 not having much stock in the UK, while MS have a big game coming out to try to make that gap smaller.

I think potentially annoying your most loyal fans is very risky, yes they knew a price cut would happen, but considering the service has been poor, how early this cut was and by how much is poor on their part.

As a business they have been all over the place with the Xbox One and need to at least stick to a plan longer than 4 weeks.
All this messing around and backtracking makes consumers unhappy except fanboys who just take it.
Posted 11:58 on 27 February 2014
dazzadavie's Avatar


I got my XB1 3 weeks ago and I'm happy with my choice. I've not had any problems so far with the 1 itself and all the problems I had with BF4 are simply down to EA/DICE. I knew when I got it the OS has to of been at a early stage and we now live in world of updates.
I don't think MS owe me anything, I knew what I was getting and the price I was paying.
Posted 07:42 on 27 February 2014
alphafour's Avatar


I bought a Vita at launch... in Japan! I.e. a time when my GBP were worthless when translated into yen so it cost me about £300 to get a vita, a game and a memory card lol.

But you know what? That's the price you pay to be able to say "I'm one of the first!"
Posted 22:16 on 26 February 2014


I paid over the odds for an Xbox One bundle from HMV and I dont expect a free gift to make up for my own frivolity....but.....would it kill Microsoft to slap a sub £30 pricepoint on digital Titanfall for lauch week or something? A small reward for wasteful fools like me, and it also means that they dont need to worry about another retail copy finding its way onto ebay in a month or two, like the games that I got in my overpriced bundle.

Otherwise, my only 'keeper' so far has been Ryse. Which I love and cant quite work out why.
Posted 19:52 on 26 February 2014
RedBelmont's Avatar


My only problem with this is the use of the word can't in the "can't offer a retroactive refund" quote. It should read Microsoft "doesn't want to"or can't "be arsed". Christ they have a precedent for doing this i.e. the original Xbox. A few months after launch and I got myself a free copy of Rally Sport Challenge, an official controller and another game I've forgotten the name of.

So to the news of the price drop I say anyone who bought a console on day one should have "MUG" stamped across their forehead. And to the news that MS "can't offer a retroactive refund" I say Microsoft are talking out their collective arses.
Posted 19:18 on 26 February 2014
Jesus_Phish's Avatar

Jesus_Phish@ rlehm

I think everyone expected a price drop. But I don't think they saw it coming this soon and that it would also include a highly anticipated game.
Posted 19:05 on 26 February 2014
rlehm's Avatar


all early adopters had to know there would be a price cut at some point. I'm not mad. I'm happy about the change. I work with children aged 11-13 and most want the xbox but their parents force the PS4 on them because of price. This will allow more kids to make a choice without cost being in the way
Posted 18:38 on 26 February 2014


Xbox One will do good in the end, PS3 did after a pretty disastrous start. Besides, competition is good so we all need to hope it will do well.

As for refunds, I wasn't expecting it. I would guess that MS might suddenly email some sort of special offer to Day One buyers, like £10 off a game on XBL, when the fuss has died down.
Posted 18:29 on 26 February 2014
tvr77's Avatar


No issues with my PS4 so far apart from it crashed once while loading Netflix.
I am no fan boy but i seriously think anyone who went Xbox this time around have made bad possibly even regrettable choices but things may iron out further down the line. At the moment though id say to the average gamer PS4 just seems like the logical and simple choice.
For people to be complaining about a price cut is just daft, its only £30! For getting it at launch that's seems fine to me. People won't be complaining when they buy Titanfall at launch then a month later it can be brought for up to 50% less.
The longer you wait the less you might end up paying. Its been that way forever.
Posted 18:15 on 26 February 2014
Karlius's Avatar

Karlius@ Bloodstorm

Like I say my issue is the console has been buggy and has a fault that hasn't been resolved. It annoys me. Even though the 360 had the RROD at launch there wasn't as many bugs with the user experience when it did work.

And I'm told the bugs aren't just on One. They are on the PS4 too so I think I'm just going to return the console and wait and see who sorts theirs out first.

If I wanted to have to diagnose between games I'd of bought a PC.
Posted 17:57 on 26 February 2014
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