Players who were refused a refund of Fallout 76 by Bethesda will now be able to claim their money back, as the Australian Competition & Consumer Commission decreed it was ‘likely to have contravened the Australian Consumer Law.’
As you may have surmised, these refunds only apply to Australian consumers. ZeniMax – the holding company that owns Bethesda – had told players that they did not qualify for a refund even after they had complained of ‘problems with the servers, lagging, graphic and visual problems’. Actually, players were entitled to their refunds, and ZeniMax has bowed to the court’s ruling and admitted it had gotten its wires crossed in this regard.
‘ZeniMax has acknowledged that they are likely to have misled certain Australian consumers about their rights to a refund when they experienced faults with their Fallout 76 game,’ ACCC Commissioner Sarah Court said. Now, ZeniMax will provide refunds to those Fallout 76 players who requested a refund between 24 November 2018 and 1 June 2019. Of course, once the refund has been completed, they will no longer have the game in their libraries.
When a consumer has purchased a product that has a fault which amounts to a major failure, the Australian Consumer Law provides them with the right to ask for their choice of either a repair, replacement or refund,’ Court explained. Those who qualify for the terms of the refund can start the process here.
What a week for Fallout 76, right? The Fallout 1st membership service has shattered the camaraderie of its community, and members and non-members alike are waging war on each other. The premium service has been reported to be not very good, with Scrapboxes that eats crafting materials and private worlds that are empty of loot and NPCs.