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Two major UK retailers have had to change plans after struggling to meet demand for the PlayStation 5's launch this morning.
It was already confirmed previously that all PlayStation 5 sales on launch day would be online only, but as reported by Eurogamer, UK retailer Game already had to put its planned 9am launch sales on hold, telling its followers via Twitter that they were "really sorry and we are hoping that we will go live later today."
PS5 Update
Our 9am go live for the PS5 is on hold.We’re really sorry and we are hoping that we will go live later today.
We will provide an update on our page when we’re back up and running!
— GAME.co.uk (@GAMEdigital) November 19, 2020
It was even worse news for Currys PC World, as though the retailer expected to have stock available for online sales on launch day at 9am, some people found they could add the console and check out early. This was apparently unintended, and the retailer told its customers "Unfortunately due to an error on our site we were allowing customer to check out the PS5 before they went live at 9am. Due to this we have had to cancel orders and the funds will be released back to you."
The site's issue was hoped to be fixed by 11am, however a subsequent tweet from the company's official Twitter account at 11:18am read "There will be no PS5s available to buy today. We know that this is disappointing news, and we are working super hard to get more stock." The company advised customers keep an eye on its social channels for further updates.
PS5 Update
There will be no PS5s available to buy today.
We know that this is disappointing news, and we are working super hard to get more stock.
Please check our social channels for further updates on availability
— Currys PC World (@curryspcworld) November 19, 2020
It's been a bumpy UK launch for the console, which released in the US last week, with even home delivery customers suffering from logistic issues, with Game emailing customers that their deliveries may not arrive in time for launch day due to "capacity issues" in the delivery network of one of their delivery partners, Yodel. It was a claim that Yodel themselves refuted in a tweet response of their own, saying "Any issues regarding delivery capacity is a matter for Global Frieght Solutions and not Yodel."
