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Sony does not expect to see widespread failures of PS4 consoles at its UK launch, but is holding back a small volume of PS4 stock in order swiftly swap out dead on arrival units, SCE UK boss Fergal Gara has told Eurogamer.
“I don’t expect any major issues,” assured Gara.
“But obviously any gamer who’s disappointed is a problem we take seriously. We are looking into causes of those low level problems – and there are certain learnings that have already been taken which means we can potentially further reduce that low level down to as close to zero as we can possibly get it.
“But let’s be clear: the failure rate on PS4 is well within the region we see on PS3, which is considered a pretty bullet-proof machine. There is no evidence there to cause panic either for us or for gamers having any lack of confidence in picking up a PS4.”
Regarding the stock of held back units, Gara added: “It’s not a vast volume, because there’s no evidence to suggest we need a vast volume to deal with that. But our consumer services helpline is there to support gamers and solve any problems that do emerge.”
PS4 launches tomorrow and you can find out how best to get hold of a console right here.
Source: Eurogamer
