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Microsoft has moved to distance the imminent Xbox 360 firmware update as the cause for an issue that is preventing a very small number of Xbox 360 owners from playing retail game discs. The culprit is actually a recent update to the disc reading algorithm used by the console.
“Following a recent update to our system software, we have become aware of an issue that is preventing a very small number of Xbox 360 owners from playing retail game discs,” explained Microsoft in a statement. “This issue manifests itself as a unique ‘disc unreadable’ or ‘disc unsupported’ error on the screen and is unrelated to our recent public beta.”
The statement added: “We are also able to detect this issue over Xbox LIVE and are proactively reaching out to customers that may be impacted to replace their console. Any Xbox 360 owners receiving this error are encouraged to contact us at www.xbox.com/support/contact so we can verify if the console has been impacted.
“This disc read error message is tied to a change in the disc reading algorithms in a recent software update and is not specific to older or newer versions of Xbox 360.”
Those hoping their old and quite frankly lucky to be alive Xbox 360 was going to snuff it after the spring update appear to be out of luck – any such problems should already have manifested.
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