Microsoft has said that it's "hugely appreciative" of those who picked up an Xbox One at launch, but clarified that it "can't offer a retroactive refund" to those upset about this week's price cut.

Speaking to OXM about the price drop, Xbox UK marketing director Harvey Eagle said that the company is "hugely appreciative of people that have supported us since launch. What I would say is that mainly the consoles that were bought in the run-up to launch did come with a game included, and this offer is timed to celebrate the launch of Titanfall.

"Unfortunately we can't offer a retroactive refund to people, but we thank them very much and we're hugely appreciative of them being on board since the beginning."

Microsoft announced earlier this week that Xbox One would be receiving a permanent price cut this Friday, dropping the price from £429.99 to £399.99. For a limited time, the console will also include a free digital copy of Titanfall or FIFA 14.

Understandably, though, the news upset some fans who paid full price for the console at launch.

"Currently waiting to get onto support," wrote user Karlius. "Complaining about being part of the xbox one beta and having paid £30 for the privilege. Lets see how this goes lol."

Fellow forum member Altaranga disagreed, however, stating: "Console retails at £430, which you are more than willing to pay. Four months later there is a marginal 7% price drop (due to sales performance, let's not kid ourselves) and all of a sudden it's a call to arms. Microsoft don't 'owe' you anything. You got what you were happy to pay for."

Rlehm has another solution to the problem, though: "pull out the kinect and drop it another 100," they said. "Not like you need the kinect for Titanfall."

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