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Microsoft knew the Xbox 360 could damage discs before it was released in November 2005 and did nothing to stop it, a lawsuit filed in the US has claimed.
According to a recently unsealed motion, from a case filed in July 2007, plaintiffs are seeking class-action status on behalf of all those who purchased 360s because tilting or swivelling the console can scratch game discs playing inside.
The motion, reported by Seattlepi, says that Microsoft knew that when the Xbox 360 was reoriented with a disc playing inside, that disc could be damaged.
Hiroo Umeno, a Microsoft program manager, said in a declaration, “This is … information that we as a team, optical disc drive team, knew about. When we first discovered the problem in September or October (2005), when we got a first report of disc movement, we knew this is what’s causing the problem.”
A warning was included in the product manual, telling customers to “remove discs before moving the console or tilting it between the horizontal and vertical positions”, however, according to the motion Microsoft employees reckoned it was insufficient.
More than 55,000 customers have complained about broken discs as of April 30, according to a Microsoft employee quoted in the motion.
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