BioWare is working on a number of game content initiatives to provide Mass Effect 3 closure

Expect to hear details of how BioWare plans to appease Mass Effect fans unhappy with the Mass Effect 3 ending this April, Dr. Ray Muzyka, co-founder of BioWare, has said in a letter to fans.

In a balanced letter to fans Muzyka said that he and the rest of BioWare must accept the Mass Effect 3 criticism and feedback with humility.

“As co-founder and GM of BioWare, I’m very proud of the ME3 team; I personally believe Mass Effect 3 is the best work we’ve yet created,” said Muzyka. “So, it’s incredibly painful to receive feedback from our core fans that the game’s endings were not up to their expectations. Our first instinct is to defend our work and point to the high ratings offered by critics – but out of respect to our fans, we need to accept the criticism and feedback with humility.”

He continues: “The team and I have been thinking hard about how to best address the comments on ME3’s endings from players, while still maintaining the artistic integrity of the game.

“Mass Effect 3 concludes a trilogy with so much player control and ownership of the story that it was hard for us to predict the range of emotions players would feel when they finished playing through it. The journey you undertake in Mass Effect provokes an intense range of highly personal emotions in the player; even so, the passionate reaction of some of our most loyal players to the current endings in Mass Effect 3 is something that has genuinely surprised us. This is an issue we care about deeply, and we will respond to it in a fair and timely way. We’re already working hard to do that.

“To that end, since the game launched, the team has been poring over everything they can find about reactions to the game – industry press, forums, Facebook, and Twitter, just to name a few. The Mass Effect team, like other teams across the BioWare Label within EA, consists of passionate people who work hard for the love of creating experiences that excite and delight our fans. I’m honoured to work with them because they have the courage and strength to respond to constructive feedback.

“Building on their research, Exec Producer Casey Hudson and the team are hard at work on a number of game content initiatives that will help answer the questions, providing more clarity for those seeking further closure to their journey.”

Muzyka says we’ll hear more about these content initiatives in April, but assures fans BioWare is “working hard to maintain the right balance between the artistic integrity of the original story while addressing the” feedback received.

He also points out that this all comes in “addition to our existing plan to continue providing new Mass Effect content and new full games, so rest assured that your journey in the Mass Effect universe can, and will, continue.”

But, despite confirming that BioWare is “planning to directly address” fan displeasure about how their game concluded, Muzyka says most people agree that the game is exceptional.

Without spoiling anything, our resident Mass Effect mega fan, reviews editor Martin Gaston, believes it won’t be possible to stitch on alternate ending DLC, but some form of epilogue could go some way to appease angry fans.