Only a "very small number" of Xbox One customers are experiencing problems with the hardware, Microsoft has claimed, reassuring those affected that it is working to get a replacement console sent to them "as soon as possible".
In a statement responding to reports last week that some users had been suffering from faulty disc drives, Microsoft told IGN that, "The issue is affecting a very small number of Xbox One customers. We're working directly with those affected to get a replacement console to them as soon as possible through our advance exchange program. Rest assured, we are taking care of our customers."
Those who have experienced the issue have reported the disc drive making a grinding noise whenever a disc is inserted and failing to read the disc.
Xbox One launched last Friday, November 22, and broke Xbox records by selling over 1m units within its first 24 hours.