Some early Xbox One adopters have reported problems with their console failing to read optical discs.

Videos of the issue appeared online overnight following the console's midnight launch and appear to show faulty Blu-ray drives, with the console making a clicking noise after a disc is inserted and reportedly failing to install the game.

It isn't yet clear how common the issue may be. Microsoft has yet to formally acknowledge the fault.

Xbox One's hardware fault follows an issue experienced by a small number of PlayStation 4 users last week, which left affected users unable to use their console. Sony claims that less than 1 per cent of PS4 users experienced problems.

Xbox One launched across Europe, North America, Australia and New Zealand last night.

Source: YouTube (via NeoGAF)

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FantasyMeister's Avatar

FantasyMeister@ kloakaTV

Like someone said on your comments, "Awww", really feel for you as a fellow gamer. Obviously you need to get onto Microsoft Support asap and see what they'll do for you.
Posted 19:07 on 24 November 2013
kloakaTV's Avatar


This is my disc drive problem
Posted 19:05 on 24 November 2013


Luckily for me, mine seems to be fine so far. Feel sorry for anyone suffering from that issue on day one, though.
Posted 22:55 on 22 November 2013
jayblue1's Avatar


My xbox one works great just a pity it takes hours to download one game nightmare.
Posted 21:44 on 22 November 2013
MJTH's Avatar


It seems this is becoming a trend, sadly. All three of the home consoles released have had problems, that essentially break the console. Wii U had a day one update could brick a console, the PS4 can over heat which can brick the console, and now the XB1 has faulty disc trays.

All these problems only effect a minority of consumer, but this is still not something that you would want happen to any console.
Posted 15:02 on 22 November 2013
Karlius's Avatar

Karlius@ robotofdoom

Yes you'll never be charged unless the console doesn't turn up. It's a very good way of doing things. As it saves time. Hoping this is a small proportion.
Posted 14:48 on 22 November 2013
Freekill's Avatar


By the sounds of it, the disc might be getting damaged?
Posted 14:34 on 22 November 2013
robotofdoom's Avatar


well after an hour or so to microsoft support (i purchased it off the dashboard) they are sending me a replacement. Although they need to take a credit card to do this so you don't run off with 2 consoles
Posted 14:03 on 22 November 2013
Karlius's Avatar


Wonder who the drive manufacturers are.

Edit a quick snoop suggests these are Lite-On drives. I would rate the manufacturer as one of the best so really sad to see this.
Posted 13:35 on 22 November 2013
BruceL6901's Avatar


This is absolutley true. My son waited for the release here in the Eastern US and the XBOX had the exact optical drive and clicking issues. How disappointing to spend all that money and time waiting to have a machine that does not even work as expected.
Posted 12:51 on 22 November 2013
robotofdoom's Avatar


I have the same issue! looks like fifa 14 for me until i can get a new one. although the problem i have it was bought via the dashboard and microsoft store support is terrible. damn that stupid preorder achievment
Posted 12:30 on 22 November 2013


Didn't get a chance to try the disc last night, mostly digital stuff, but will try it today. These faults are the perils of launch day consoles, though, I guess.
Posted 10:44 on 22 November 2013
Karlius's Avatar


Oh dear no disc based games yet hopefully BF4 turns up today so I can test mine.
Posted 10:40 on 22 November 2013
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