Xbox One users suffer video output bug following system update

Xbox One users suffer video output bug following system update
David Scammell Updated on by

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UPDATE: Microsoft has told VideoGamer.com that it is aware of the problem and investigating a fix, but maintains that the issue “does not appear to be widespread”.

“We are aware of the issue and are working on a resolution,” said a Microsoft spokesperson. “This does not appear to be widespread, but can be addressed by the player by holding the Xbox One power button on the console for 10 seconds to restart.”

ORIGINAL REPORT: This weekend’s Xbox One update may have removed the dreaded sharpening filter, but it also appears to have introduced a new AV-related bug, according to numerous reports on Reddit.

Multiple Xbox One users claim to have experienced trouble with the system’s video output after installing the update, which reportedly causes the video signal to be lost when returning to the Home screen.

Audio can still be heard in the background, the reports claim, but users are forced to hard reset the console in order to regain a video signal.

“Found a bug when playing Titanfall,” reports user lipper2000. “When starting a game and I hit the home button to go back to the home [screen] the video output is lost…. might also happen with other games. I have to do a hard reset to get back video again.”

“JUST happened to me,” said another user. “Video signal was completely black, but I could hear all the sounds to the respected actions I was performing, i.e. (moving around the home screen, the noise when the voice commands registers your command, and the actual sounds of the Titanfall game i was currently playing in.) My friend even said I was just aimlessly running around but my TV was complete darkness.”

The issue doesn’t appear to be limited to Titanfall either, with other users reporting the same problem while playing Call of Duty: Ghosts, Battlefield 4, Peggle 2, Forza Motorsport 5 and NBA 2K.

VideoGamer.com has contacted Microsoft for comment.

Have you experienced something similar following this weekend’s update? Let us know in the comments below.

Source: reddit.com