Nintendo has advised that those who accidentally purchased the wrong DLC for Pokémon Sword & Shield should contact its support centre for help.
When purchasing the Pokémon Sword Expansion Pass or Pokémon Shield Expansion Pass, please ensure you select the one that corresponds with the version of the game you own. If you mistakenly purchased the incorrect pass, please contact customer support. https://t.co/nPmIXrIe59
— Nintendo of America (@NintendoAmerica) June 20, 2020
Previously, it had been reported that if someone bought the Shield pass for their Sword game, they wouldn’t be able to ask for a refund. Nintendo of America’s support page states that the company is “unable to provide refunds or exchanges for mistaken purchases,” and buying the wrong DLC falls in this category. But, a lot of players are making the mistake.
Pokémon Sword & Shield si aimed at young audiences, and children might be directing their parents to the wrong store page. Or, it’s possible that players using the eShop on their Switch hadn’t twigged that they’d selected the wrong DLC until they had checked out. I know I was worried, and it seems that the confusion could have been sidestepped if the purchase of the DLC unlocked the new area, regardless of your copy of Sword or Shield.
Nintendo of America has now addressed the issue in a Tweet published over the weekend. “When purchasing the Pokémon Sword Expansion Pass or Pokémon Shield Expansion Pass, please ensure you select the one that corresponds with the version of the game you own. If you mistakenly purchased the incorrect pass, please contact customer support,” it said. So, it’s not explicitly saying that the company would refund these players, but it might be able to revoke the DLC and offer the correct DLC at no cost.
The Isle of Armor has seen a herd of legacy Pokémon return on the island adjacent to the Galar region. The Dojo, which is the training location where lots of champions have tested their mettle, welcomes the player with open arms and an adorable Legendary named Kubfu. A Fighting Type, the little bear is able to evolve into two forms depending on how the player trains it.
Pokémon Sword & Shield is out now for Nintendo Switch.
