by on Apr 4, 2016

Oculus Rift pre-order customers given free shipping to apologise for delay

An “unexpected component shortage” has led to delays in the original shipping estimates for some early Oculus Rift customers, Oculus VR has said.

“We know you’re anxious to receive your Oculus Rift, and apologise for not updating your order status sooner,” reads the email sent to customers. “We’ve been working through an unexpected component shortage, and unfortunately, that issue has impacted the original shipping estimates for some early customers.

“We’re working hard to get up-to-date ship windows, and you should expect to see your order status updated on by Tuesday, April 12. Although many Rifts will be arriving on schedule and in line with original estimates, we’ll be covering shipping and handling costs for all orders placed through today.”

Oculus CEO Brendan Iribe confirmed free shipping will be given to all Rift customers who placed an order up to the end of April 1 Pacific Time.

The number of affected customers has not been revealed by Oculus.

Source: Oculus


Comments are closed.