Capcom has asked fans to stop "freaking out" over Dead Rising 3's frame rate and to "give [the developer] a break" while it optimises the game's performance.
Discussing the technical hitches the studio has faced during Dead Rising 3's development, producer Mike Jones said that the team "got dinged" by the response to the game at Gamescom.
"Everybody online was freaking out around Gamescom," said Jones (via Capsule Computers), "they were like 'oh the frame rate looks sh*ty,' and it's like 'dude, we're still working on the game. We're still optimizing it. It's not finished.'
"That's the last thing you do, once it's complete and you have all the world built, all the missions built and everything in there, THEN you start optimizing. Then you start getting the frame rate up there, getting the performance up there."
Capcom Vancouver is reported to have improved Dead Rising 3's performance following its Gamescom demo, with the game now said to be "frame-locked at 30FPS".
"People have noticed," Jones continued. "I've seen articles hit the web just last week when we were at Tokyo Game Show, from our Gamescom build to our Tokyo Game Show build. It is similar content, and a similar area of the world so people who saw it at Gamescom and saw it at Tokyo Game Show were like, 'oh sh*t they weren't lying, they actually did optimize everything, and the framerate is totally solid now,' and we're like; 'See? We're not done, we're still working on it! Give us a break, there's two more months till we come out! We're human beings too! We have feelings too!'"
Despite the improvements, Jones admits that there were "some frame hitches and problems" with the Gamescom demo, but that the studio has employees "staying up until 3am" to solve technical issues.
Dead Rising 3 launches alongside Xbox One on November 22.