Slant Six, the Canadian developer of Resident Evil: Operation Raccoon City, has defended its newly released game, claiming it achieved the targets set by publisher Capcom despite earning a poor 54 score on Metacritic.
"[The critical reception] seems to be fairly polarised," studio producer Mike Kerr told Eurogamer.
"It's challenging. A lot of people put a lot of time and effort into the game and obviously we'd like to see the review scores be a little better than they are right now.
"In the end, I think our position on it is that we read every review and we try to pull out all the constructive feedback that we can so we can learn a little about what people liked and what they didn't.
"Then we look to what our internal goals were and what Capcom asked us to do and I think we accomplished what they wanted to do - we took the Resident Evil franchise in a different direction."
And whilst the majority of critics weren't overly impressed by Raccoon City, Kerr says fans have been more positive.
Kerr added: "And we've had a lot of really positive feedback from fans of the franchise - we're getting a lot of positive email.
"So, there's good and bad, but that's to be expected with every launch. We'd obviously love the review scores to be a bit higher, but we're really happy with the fan response."
And Kerr doesn't have a bad word to say against Capcom.
"We enjoyed the entire experience - it's been really, really good working with Capcom. They've been great to us and allowed us to express our own creativity within their franchise, which is great.
"As with any new publisher, it always takes a project cycle to get the communication pathways down, so there's definitely challenges there, but overall we're very happy with the experience we had with them."
Resident Evil: Operation Raccoon City is out now and charted at No.2 in the UK video game chart.