Grand Theft Auto 5 screenshot
Grand Theft Auto 5 screenshot

Rockstar has requested that online retailers hold off from dispatching copies of Grand Theft Auto 5 until September 16 in an effort to ensure early copies don't reach customers in advance of the official September 17 release date.

In an email sent to customers this evening, UK retailer GAME said that "GTA V is released on 17th September and Rockstar, who publish it, have worked very hard to make it the biggest gaming launch ever.

"They have requested that no UK retailer despatch GTA V before the 16th September and GAME, along with all reputable retailers, will respect this request."

GAME states that it will be processing orders earlier than normal "due to the epic size" of Rockstar's upcoming title, before reiterating that orders will not reach customers early.

The issue of online retailers dispatching copies well in advance of release date has led to one UK retailer - ShopTo.net - choosing not to stock copies of one of this year's biggest games.

Back in May, ShopTo announced that it would not be stocking this November's Call of Duty: Ghosts due to "contractual reasons and [a] delivery policy agreement".

The firm claimed that Activision's policy meant that it would not be able to "maintain [its] high standards of release date delivery".

Last year, UK retailer Simply Games openly advertised the fact that it would be dispatching copies of Call of Duty: Black Ops 2 in advance of release date and offered a "guaranteed Monday delivery", promising delivery a day ahead of the official release.

Some customers - VideoGamer.com included - received the game three days ahead of its official release.

GTA 5 releases on Xbox 360 and PlayStation 3 on September 17.

Source: GAME Customer Services Email

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User Comments

CheekyLee's Avatar

CheekyLee

Just pre-ordered my midnight launch copy at my local Grainger. I was going to just walk into the shop the next morning, like normal, or just buy it wherever the mood took me to, but I was having a laugh, talking to staff, and figured I may as well. I'll be awake, I don't need to get up early the next day, so why the hell not give something to retail sometimes? I've no doubt I'll be paying slightly more than I would online, but the fun in the queue might make up for that.
Posted 15:48 on 06 September 2013
Danokidrocker's Avatar

Danokidrocker

One more thing the rep said to me was that if Amazon do in fact honour Rockstar's request to not ship the game 'til the 16th, which isn't likely, they will automatically bump first-class orders to one-day deliveries free of charge. They are dedicated to getting the game in the hands of players on day one.

Sorry, should have mentioned that in the original post.
Posted 12:29 on 06 September 2013
Danokidrocker's Avatar

Danokidrocker@ Mintyrebel

I wouldn't cancel the order with Shop To. They haven't yet specified whether they're going to honour Rockstar's request, and they pride themselves on release-day deliveries, so if nothing changes between now and the 17th (i.e., Shop To pulling out of GTA sales like they did with COD) you should be grand.

There's only a small chance that Amazon customers will get the game on Monday, and who knows what their stock is like right now? If you pre-ordered with Shop To weeks or months ago, you know you're virtually guaranteed a copy of the game.
Posted 12:26 on 06 September 2013
Mintyrebel's Avatar

Mintyrebel@ Danokidrocker

That news is making me consider cancelling my pre-order with ShopTo and going with Amazon...
Posted 11:15 on 06 September 2013
Clockpunk's Avatar

Clockpunk

I'm certainly attending a midnight launch at Game then - shall preorder a second copy, and just return the delivered one (with the higher price receipt) when it does arrive - not taking the chance.
Posted 11:00 on 06 September 2013
Danokidrocker's Avatar

Danokidrocker

I've spoken with a rep from Amazon [.co.uk] and here's what she had to say:

"If you've chosen 'Free First Class' as your postal option, your game will be dispatched on Saturday the 14th to avoid disappointment and ensure it is with you on release date. The reason for this is that first-class postage cannot guarantee next-day delivery.

If you've chose 'One-day Delivery' as your postal option, the game will be dispatched on Monday the 16th and will be guaranteed to be with you on Tuesday because it's a night-line courier service used instead of standard mail.

If you haven't chosen either of those, I'm afraid you will not receive your game on day of release."

Depending on one's proximity to Amazon outlets, there's a chance that first-class postage will get the game to you on Monday. I'm certainly hoping that's the case, as that's the option I've chosen.
Posted 08:52 on 06 September 2013
Danokidrocker's Avatar

Danokidrocker@ Mintyrebel

I was speaking for myself. That's why I said, "I don't know about anyone else, but I can wait another day or two if I have to." That's the very definition of speaking for myself.

I hope you get yours on release day. In fact, I hope we all get it release day, but a day or two isn't the end of the world in my book.
Posted 21:15 on 05 September 2013
Mintyrebel's Avatar

Mintyrebel@ Danokidrocker

Speak for yourself, I can't wait a day or two!
Posted 20:59 on 05 September 2013
Danokidrocker's Avatar

Danokidrocker@ FantasyMeister

Cheers, mate. That makes me feel better. I'll be working on the 17th, so I'll be converted for those thirty seconds when I'm parking the car, getting the key to the post box, and hoping to pull out an Amazon envelope. :)

Thing is, on September 19th/20th all of us won't care either way. We'll be too busy cracking skulls as Trevor. We've waited five years for a GTA game. I don't know about anyone else, but I can wait another day or two if I have to.

That's cool that a lot of the Royal Mail guys and gals are gamers.
Posted 20:49 on 05 September 2013
FantasyMeister's Avatar

FantasyMeister@ Danokidrocker

Don't worry too much about Royal Mail, I used to work for them, and they do everything in their power to deliver on time, it's just sometimes it's not possible due to other factors like chemical spillages in sorting offices, trunking vehicles breaking down on route, snow etc. But they really do do their best, a lot of them are gamers too :)
Posted 20:39 on 05 September 2013
Danokidrocker's Avatar

Danokidrocker

I'm not too worried about Amazon.co.uk. Their free first-class is invariably sound. What's really worrying me is Royal Mail. I've pre-ordered games in the past WAY before their release date, and it's largely been a case of hit and miss with Royal Mail. I got 'Deus Ex: Human Revolution' three freaking days before official release date, but 'The Last of Us' two days after. That said, I don't mind it so much in this case because there's no split U.K./U.S. release dates. GTA5 is dropping everywhere at the same time, which means I'm definitely gonna have it Wednesday/Thursday. Usually, the U.K. gets the rear-end of the deal and doesn't see releases 'til Friday, which means you may or may not get the damn thing on the Saturday or have to wait until Monday, which frankly sucks.

Does anyone know if Amazon are gonna honour this request from Rockstar? I'm assuming they are, given that they're a very reputable company, but there's also the not-so-little issue of guaranteed release-day delivery, and that's gonna be hard to pull off if they can only dispatch on September 16th.
Posted 20:35 on 05 September 2013
munkee's Avatar

munkee

I'm just gonna walk into HMV and pick a copy up on the morning. Work will understand why I'm 40 minutes late that day. They'll probably also understand why I'm absent due to sickness the following day.
Posted 09:55 on 05 September 2013
thewildbeard's Avatar

thewildbeard

I think anyone familiar with a certain small gaming retailer in Croydon know's they're likely to break the street date haha
Posted 00:43 on 05 September 2013
KamSage's Avatar

KamSage

I'm not too bothered if it arrives beforehand, I'll have Kingdom Hearts 1.5 to play, ha!

But seriously, getting a game earlier than release is not an assured thing from a lot of retailers, so I don't see this as a major issue. And I don't care at all if we Europeans, who suffer the Friday release, get it a day earlier, since more than likely America already has had it. The product is out there, so too bad.
Posted 23:55 on 04 September 2013
BrySkye's Avatar

BrySkye

Speaking of midnight launches, maybe that will be next to go.
After all, it's midnight in the UK 5 hours before the East coast of the US.
It's the US that matters. Hence why game come out on a silly day like Tuesday.
Because that's when the 'new week' for US sales charts begins.

And then there's Australia, able to get them nearly a whole 24 hours earlier, the buggers.
How dare their time zone be ahead!
(sarc applied. But seriously, those time zone smudgings kind of make it a bit silly to get upset about people getting games a single day early).
Posted 23:16 on 04 September 2013

Game Stats

Technical Specs
Release Date: 17/09/2013
Developer: Rockstar
Publisher: Rockstar
Genre: Action
Rating: PEGI 18+
Site Rank: 1
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