Polytron to re-release broken FEZ patch
Claims the cost of releasing an updated patch is too costly to small independent studio.
FEZ players hoping for an update to the broken patch – which caused save file corruption – are all out of luck, with developer Polytron confirming that the high cost associated with putting out a patch makes it too difficult to justify.
"Why not? Because Microsoft would charge us tens of thousands of dollars to re-certify the game," explained the studio in a blog post.
"And because as it turns out, the save file delete bug only happens to less than a percent of players. It's a shitty numbers game to be playing for sure, but as a small independent, paying so much money for patches makes NO SENSE AT ALL. especially when you consider the alternative. Had FEZ been released on steam instead of XBLA, the game would have been fixed two weeks after release, at no cost to us. And if there was an issue with that patch, we could have fixed that right away too!
"We believe the save file corruption issue mostly happened to players who had completed, or almost completed the game. If you hadn't already seen most of what FEZ had to offer, your save file is probably safe. It doesn't happen if you start a new game.
"We believe the current patch is safe for an overwhelming majority of players."
Polytron continued: "To the less-than-1% who are getting screwed, we sincerely apologize. We know this hurts you the most, because you're the ones who put the most times into the game. And this breaks our hearts. We hope you don't think back on your time spent in FEZ as a total waste.
"Microsoft gave us a choice: either pay a ton of money to re-certify the game and issue a new patch (which for all we know could introduce new issues, for which we'd need yet another costly patch), or simply put the patch back online. They looked into it, and the issue happens so rarely that they still consider the patch to be 'good enough'.
Polytron concluded: "It wasn't an easy decision, but in the end, paying such a large sum of money to jump through so many hoops just doesn't make any sense. We already owe Microsoft a LOT of money for the privilege of being on their platform. People often mistakenly believe that we got paid by Microsoft for being exclusive to their platform. Nothing could be further from the truth. WE pay THEM.
"So we're going to go ahead and put Title Update back online, and for a vast majority of people it's going to make FEZ a better game."
The question is, will you be downloading the patch and risk save corruption or stick with what you have?





User Comments
rbevanx@ AndySpence
I think he should sell the game to someone who is willing to invest in it if he can't fix it. Selling a product that doesn't work isn't right.
Risk Factions had a problem where you had to sign out before you start the game and then sign in when you start.
EA still haven't fixed this and it's been in the Xbox Live sales more than once, wasn't amused I had to look up on the net how to get around the problem with EA's attitude "I don't know" with someone else very nicely on a forum and not employed by EA and with his spare time finding a sort of fix for the game.
I hate EA so much! Nothing but cocks up with them and don't care if the game works or not.
AndySpence@ FantasyMeister
I wouldn't ask for my money back if the offer was there. It was/is a fantastic game and I'm glad I bought it. It's just a shame they don't want to help the community. I highly doubt I'll ever play it again.
FantasyMeister
Money back, anyone? I didn't buy it, just throwing this out there.
AndySpence
This guy sounds like a total DICK by the way. Loads of people have played and loved the game. Why not give something back? I appreciate it costs money but if you give something back then surely users are more likely to continue to buy future releases?
Bloodstorm
Guess what he regrets doing now.
Clockpunk
In short, Phil Fish's Napoleon Complex is readily apparent - the sales, critical attention and media coverage he earned was beaten a week later by trials: Evo, and smashed one week after that by Minecraft: 360 Edition. Of course someone his... artistic temperament... would be ticked off by being the third most popular title on a service.
He is a pathetic individual, and his temper tantrum of Polytronic's site makes that paimfully clear. His language attempt to blame Microsoft at every level, while making himself/his team appear to be poor helpless victims of the situation. The real victims are we, the consumers. Ever since Minecraft launched, Fish has bemoaned that they got 'a number of' free updates. Updates - to the core gameplay. He, like any release to the service, got one free pass to patch any bugs (of which Fez featured a not inconsiderable amount). They squandered this pass, and rushed out a broken patch which required its own fix, rather than take the time to properly text it on every technical level they could.
All he has achieved today is ensure I will never buy another title he has been involved with.