FEZ screenshot
FEZ screenshot

FEZ players hoping for an update to the broken patch – which caused save file corruption – are all out of luck, with developer Polytron confirming that the high cost associated with putting out a patch makes it too difficult to justify.

"Why not? Because Microsoft would charge us tens of thousands of dollars to re-certify the game," explained the studio in a blog post.

"And because as it turns out, the save file delete bug only happens to less than a percent of players. It's a shitty numbers game to be playing for sure, but as a small independent, paying so much money for patches makes NO SENSE AT ALL. especially when you consider the alternative. Had FEZ been released on steam instead of XBLA, the game would have been fixed two weeks after release, at no cost to us. And if there was an issue with that patch, we could have fixed that right away too!

"We believe the save file corruption issue mostly happened to players who had completed, or almost completed the game. If you hadn't already seen most of what FEZ had to offer, your save file is probably safe. It doesn't happen if you start a new game.

"We believe the current patch is safe for an overwhelming majority of players."

Polytron continued: "To the less-than-1% who are getting screwed, we sincerely apologize. We know this hurts you the most, because you're the ones who put the most times into the game. And this breaks our hearts. We hope you don't think back on your time spent in FEZ as a total waste.

"Microsoft gave us a choice: either pay a ton of money to re-certify the game and issue a new patch (which for all we know could introduce new issues, for which we'd need yet another costly patch), or simply put the patch back online. They looked into it, and the issue happens so rarely that they still consider the patch to be 'good enough'.

Polytron concluded: "It wasn't an easy decision, but in the end, paying such a large sum of money to jump through so many hoops just doesn't make any sense. We already owe Microsoft a LOT of money for the privilege of being on their platform. People often mistakenly believe that we got paid by Microsoft for being exclusive to their platform. Nothing could be further from the truth. WE pay THEM.

"So we're going to go ahead and put Title Update back online, and for a vast majority of people it's going to make FEZ a better game."

The question is, will you be downloading the patch and risk save corruption or stick with what you have?

New stuff to check out

6 Comments

To add your comment, please login or register

User Comments

rbevanx's Avatar

rbevanx@ AndySpence

I think thats the bug that was on the game when I watched Indie Game:The movie, so before the release of the game he was well aware of it.

I think he should sell the game to someone who is willing to invest in it if he can't fix it. Selling a product that doesn't work isn't right.
Risk Factions had a problem where you had to sign out before you start the game and then sign in when you start.
EA still haven't fixed this and it's been in the Xbox Live sales more than once, wasn't amused I had to look up on the net how to get around the problem with EA's attitude "I don't know" with someone else very nicely on a forum and not employed by EA and with his spare time finding a sort of fix for the game.

I hate EA so much! Nothing but cocks up with them and don't care if the game works or not.
Posted 17:31 on 19 July 2012
AndySpence's Avatar

AndySpence@ FantasyMeister

I thought the initial release was fine, I managed to complete it with no notable bugs (apart from 1 infinite death loop where I had to just turn the console off and start again and once when starting new game+ the game pretends to crash.. My game actually crashed the first item round.) but that was better than not playing because I might lose my entire save game!

I wouldn't ask for my money back if the offer was there. It was/is a fantastic game and I'm glad I bought it. It's just a shame they don't want to help the community. I highly doubt I'll ever play it again.
Posted 16:50 on 19 July 2012
FantasyMeister's Avatar

FantasyMeister

So in short: we released a defective product and it's too expensive to fix it.

Money back, anyone? I didn't buy it, just throwing this out there.
Posted 16:46 on 19 July 2012
AndySpence's Avatar

AndySpence

This is stupid. I loved FEZ and I had started a New Game+. No way am I going to risk a broken patch and lose my whole game save. Sorry Polytron but you've lost me on this one. Not going to play this again - not because of what's happened but just because they've taken so long to do anything about it that I've simply lost interest.

This guy sounds like a total DICK by the way. Loads of people have played and loved the game. Why not give something back? I appreciate it costs money but if you give something back then surely users are more likely to continue to buy future releases?
Posted 14:48 on 19 July 2012
Bloodstorm's Avatar

Bloodstorm

Remember how he blasted PC gamers saying the PC is only good for spreadsheets?


Guess what he regrets doing now.
Posted 13:53 on 19 July 2012
Clockpunk's Avatar

Clockpunk

Although I posted this on Twitter, I do believe his ego to be a vital component of Fish's long-term hostility towards XBLA since the title was released.

In short, Phil Fish's Napoleon Complex is readily apparent - the sales, critical attention and media coverage he earned was beaten a week later by trials: Evo, and smashed one week after that by Minecraft: 360 Edition. Of course someone his... artistic temperament... would be ticked off by being the third most popular title on a service.

He is a pathetic individual, and his temper tantrum of Polytronic's site makes that paimfully clear. His language attempt to blame Microsoft at every level, while making himself/his team appear to be poor helpless victims of the situation. The real victims are we, the consumers. Ever since Minecraft launched, Fish has bemoaned that they got 'a number of' free updates. Updates - to the core gameplay. He, like any release to the service, got one free pass to patch any bugs (of which Fez featured a not inconsiderable amount). They squandered this pass, and rushed out a broken patch which required its own fix, rather than take the time to properly text it on every technical level they could.

All he has achieved today is ensure I will never buy another title he has been involved with.
Posted 13:33 on 19 July 2012

Game Stats

Technical Specs
Release Date: 13/04/2012
Developer: Polytron
Genre: Puzzle
No. Players: One
Rating: PEGI 3+
Site Rank: 619 51
View Full Site