Metroid: Other M screenshot
Metroid: Other M screenshot

Nintendo is offering to fix the game saves of any player encountering a bug in Metroid Other M which is preventing them from being able to progress past the Desert Refinery room in Sector 3 as the door to the next room remains locked.

"We would like to apologise to any customers who have had this problem," reads a message from Nintendo Customer Support. "If you have encountered this problem in METROID: Other M then please contact Nintendo Customer Support on who will arrange for this problem to be resolved free of charge."

If you're yet to play Other M then you'll find a guide to ensure you don't run into the locked door here. If you're already stuck then email the address above.

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User Comments

Stegosaurus-Guy-II's Avatar

Stegosaurus-Guy-II@ Woffls

Twilight Princess had the exact same problem.
Posted 07:40 on 29 September 2010
bencrosaby's Avatar


A shame I never encountered this bug as it would have given me a better reason not to play it again, such a shoddy and annoyingly frustrating game.
Posted 00:07 on 29 September 2010
CheekyLee's Avatar

CheekyLee@ Woffls

Good luck finding any. The "Nintendo Seal of Quality" used to exist purely to guarantee that nothing like this ever happened.
Posted 16:07 on 28 September 2010
Woffls's Avatar


I blame Team Ninja. Can't remember the last time this happened in a Nintendo game actually, I'm sure there's a few, though.
Posted 11:45 on 28 September 2010

Game Stats

Release Date: 27/08/2010
Developer: Team Ninja
Publisher: Nintendo
Genre: Action
No. Players: One
Rating: PEGI 16+
Site Rank: 1,599 219
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