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Bethesda is investigating an issue preventing PS4 and Xbox One players from signing in to The Elder Scrolls Online.
The console versions launched worldwide at midnight, but an unexpected error has left multiple players across Europe and North America unable to sign in, forcing Bethesda to investigate the root of the problem.
“We’re aware that many of you are unable to login to the Xbox and PS4 megaservers on both NA and EU,” The Elder Scrolls Online’s assistant community manager Gina Bruno posted on the game’s forum. “We are working to resolve the issue, and will keep you up to date. Thanks for your patience!”
A later update states that “a number of players” are now able to log in, but that it is continuing to investigate the issue.
“Ok guys, if you’ve been running into login errors, please try to log into the console megaservers again,” Bruno added this morning. “While we’re continuing to work on fully resolving the issue, we’re seeing a number of players able to log in. We will continue to work on this until it’s resolved for everyone, and we’ll provide an update when we can. Thanks again for all your patience tonight!”
The Elder Scrolls Online first launched on PC in April 2014 and received a closed console beta earlier this year.
In the weeks prior to the game’s PC debut Bethesda promised a “lag-free launch”, claiming that it would be implementing overflow servers to help minimise sign-in issues.
Source: forums.elderscrollsonline.com
