Resident Evil 6 screenshot
Resident Evil 6 screenshot

Many European PlayStation Gamers who pre-purchased Resident Evil 6 from PSN have been left unable to play the game, Capcom has confirmed.

Capcom explains that some early purchasers who tried to download the game from PSN and subsequently downloaded the day 1 patch are being affected by the booting problem.

"Essentially it is recognised that some consumers who downloaded the game from the PSN store pre-loaded (pre-order) or within the early hours of launch may be experiencing problems booting up the game," said Capcom in a statement to IGN.

"In short, early purchasers who tried to download the game from PSN store may have seen an error message, after they downloaded the day 1 patch. The patch has created an issue and prevents people booting the game.

"The temporary fix to ensure people can enjoy RE6 today as intended is to ask those people to un-install the game (only if they originally saw an error message) and re-install the game. This time they won't be prompted to download the patch and the game will load. Please note however, these people won't be able to play against disc owners on a temporary basis. We are working with SCEE (Sony) to fix this issue and a patch is imminent to fix the issue."

Capcom also notes that people who downloaded the game from the PSN store won't be able to access RE.net at this time, but an imminent patch will fix this.

Resident Evil 6 launched on Tuesday, but isn't the blockbuster game we'd hoped for.

New stuff to check out

5 Comments

To add your comment, please login or register

User Comments

Woffls's Avatar

Woffls

Pick an answer:
1) Probably for their own good.
2) Sony deciding to make PS3 difficult to work with is sure paying off.
3) PSN sucks etc

#TrollDeep
Posted 14:37 on 03 October 2012
pblive's Avatar

pblive

Well Capcom seem to be holding up their hands here. Wondering if Sony provide enough tools for testing this before it goes live, though?

It's not really what they need at the moment with the ongoing CS issue and Store malfuntions, which they're trying to fix.
Posted 10:53 on 03 October 2012
rbevanx's Avatar

rbevanx

LULZ!
Posted 10:50 on 03 October 2012
Clockpunk's Avatar

Clockpunk

An auspicious start to day or release digital titles... if they are going to charge premium price (for what is arguably less of a product - physically speaking), then this is the sort of thing that needs thorough testing before going Live.

Hell, I'm sure we all know how annoying it is not to receive a preordered title on release day, when depending upon Royal Mail to actually function. This is a similar occurrence.
Posted 10:29 on 03 October 2012
FantasyMeister's Avatar

FantasyMeister

How do things like this happen? Serious question. My personal view is that quality control is a major issue, but it would be nice to pin where the blame actually lies, i.e. developer, publisher or platform maker.
Posted 09:56 on 03 October 2012

Game Stats

Release Date: 02/10/2012
Developer: Capcom
Publisher: Capcom
Genre: Third-person shooter
No. Players: 1-2
Rating: BBFC 18
Site Rank: 2,121 925
View Full Site