No word on when it's coming though, or what's causing the problems.
Rockstar is working "around the clock" to fix freezing issues with GTA 4, Take-Two customer support has told VideoGamer.com.
Following the news that some fans have experienced pausing and freezing issues with the game, we called up Take-Two UK customer support to ask if a solution was in sight.
We were told: "A patch is being worked on around the clock to address the issues. It's bound to be. That's how they address this sort of thing. It is being worked on. We're looking into it. You will hear from us if a patch is released. A patch is usually the way it's been done."
We were also given some tips on how to combat the freezing experienced on the PS3 version of the game, including:
Completely remove the game from the system but leave saves behind.
Turn the console off for 15 minutes without any cables plugged in, then turn it on and try again.
Play without access to the Internet.
Turn off the auto save function and the controller vibration setting.
According to Take 2 customer support, "a few cases have resolved themselves" by following these instructions.
When we asked whether we should return our PS3 copy of the game for an Xbox 360 version, we were advised: "That's a decision that's completely up to you."
We were told Take 2 had received calls regarding the technical performance of the 360 version in "a few instances" but "not quite the same amount" as the PS3 version.
He added: "We're trying to remain diplomatic about how we answer those questions. We're just trying to discuss problems on an individual basis."
While the confirmation that Rockstar is looking into the issue will reassure PS3-owning GTA 4 fans, we still have no idea when the fix might become available, or what is causing the freezing issues.
"We don't get that kind of information," said Take 2 customer support. "I'd like to know myself so we could advise people who call us up. We're devoid of information at the moment."
Are you experiencing problems with GTA 4? Has Take 2's advice helped? Let us know in the comments section below.
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juuken wrote at 13:45 on 01 May 2008
Are they sure it's not based on defective copies?
anonymous wrote at 13:48 on 01 May 2008
I have had some moderate success by disabling all HDMI output modes except 420i in the display setting menu of my 60G PS3. By doing this, i have gained 3-4 hours before ugly freezing issue rears it's ugly head again.Before doing this, i was only able to play 4-5 minutes .
John wrote at 14:10 on 01 May 2008
No issues on MY PS3. GTAIV all day long....... makes you want to quit yr job!!
Matt wrote at 15:17 on 01 May 2008
Hopefully this patch won't mess up my game. It's running perfectly fine without any frame rate drops at all so far.
Dpg206 wrote at 15:25 on 01 May 2008
It has to do with being signed in to PSN, I signed out and disconnected my ethernet and havent had a problem since
TomVanDamm wrote at 16:16 on 01 May 2008
I have played the game for about 10 hours. It froze up on me maybe 2 or 3 times in one particular scene. I got through it and when it did freeze up, I didn't really lose that much info. So yeah it is an issue but as of right now, not that much of one.
Ed wrote at 16:20 on 01 May 2008
I can confirm that disconnecting from the internet resolved my freezes...
Aliwilliam7 wrote at 16:36 on 01 May 2008
Buy a XBOX 360 Problem solved!!!!!!!!!!
Yeah wrote at 17:00 on 01 May 2008
Yeah! buy a crapbox and get RROD!!!!!!!!!!!!
Yeah wrote at 17:04 on 01 May 2008
Yeah! Buy another Ps3 get 82100144!!!!!!!!!!!!!!!
Ricky wrote at 17:47 on 01 May 2008
mine for 360 and it froze my system and i cant play anyother games and xbox wants me to pay 100 dollars to fix it hahah
Anonymous wrote at 19:59 on 01 May 2008
I was about 7-8 hours into the game before it froze up on me. I have yet to go back in and play again, but don't see it to be a big problem.
Hello Man wrote at 20:12 on 01 May 2008
I have a 80gb ps3, First day when i played for 4 hours straight no freezing, Second day it froze, third day no freezing... I was connected to the internet all three times. Workaround i use is when it freezes i just hit the ps buttn and the ps menu comes up in about a minute or so, after this i exit the ps3 menu and im back in the game and its unfrozen
Ivan_PSP wrote at 20:26 on 01 May 2008
I got the Xbox 360 version gamertag Ivan PSP add me it has frizzing issues and lags while you playing and it has a lot of pop ups.
keith wrote at 20:54 on 01 May 2008
i have bought the game and it has frozen twice in both times they were in long spaces of time but were on the same type of mission which you are following a drug dealer and trying to kill all the people he knows if this happened with you please let me know cause these are them reasons that could be messin us up
FEDEITALY wrote at 01:12 on 02 May 2008
i have 40gb ps3 bought in italy........freeeze soooo freeezee ......i am disperated......after freeze my ps3 doest't read the GTA4 dvd....and doesn't reinstall the part of game that goes to hard disk.......i am without words........this is a BIG BIG BIG BIG BIG PROBLEM.....IT'S A DISASTER......
Andrew wrote at 01:46 on 02 May 2008
yes i have an xbox 360, and ive had the freezing problem, almost every 10 minutes, its rather annoying
TheJim wrote at 03:00 on 02 May 2008
No luck with that solution that rockstar gave. 60GB Launch PS3 in the UK [England]. Tried twice, no chance at all. Let's hope that Rockstar are working on a solution, and quickly. We've been waiting far too long for this game for it to be a complete disaster like this, and I think many people will agree with me there.
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