Diablo III screenshot
Diablo III screenshot

The Korean government has began an investigation into Blizzard relating to allegations that the World of Warcraft and Diablo developer has refused to refund Koreans unhappy that Diablo 3 server issues made it impossible to play the new game.

According to the Fair Trade Commission, Blizzard is suspected of having violated Korea's law on electronic commerce and commercial contracts. The FTC raided the firm's Seoul office on Monday, securing related documents and evidence which will determine whether Blizzard has been naughty.

After a huge launch which saw millions of gamers attempting to log in to Diablo 3's servers many players were left unable to play. This left many buyers of the game angry and they vented their frustration with Blizzard, demanding a refund. Blizzard refused to refund players, citing sales of contract terms, but the FTC says this is disadvantageous to consumers.

"We have received many complaints from Diablo 3 users," Kim Hyung-bae, a spokesman for the FTC, told The Korea Times.

Other FTC officials have said the investigation is looking into whether Blizzard sold Diablo 3 with an "unfair" contract, making it impossible for consumers to claim a refund. Blizzard is also under investigation to determine if it should be held liable for being ill-prepared for the Daiblo 3's high launch traffic.

VideoGamer.com Analysis

Whilst gamers can be a moaning bunch, buying a game and subsequently being unable to play that game isn't a situation which should be deemed acceptable.

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User Comments

altaranga's Avatar


"... buying a game and subsequently being unable to play that game isn't a situation which should be deemed acceptable."

Posted 13:19 on 01 June 2012
Bloodstorm's Avatar


If this means server improvements, i'm all for this.
Posted 12:16 on 01 June 2012
munkee's Avatar


Seems fair to me. Let the investigation commence.
Posted 10:17 on 01 June 2012

Game Stats

System Requirements
Release Date: 15/05/2012
Developer: Blizzard Entertainment
Publisher: Blizzard Entertainment
Genre: RPG
Rating: BBFC 15
Site Rank: 1,098 6
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