xbox one hardware -
xbox one hardware -

UPDATE: Microsoft has told that it is aware of the problem and investigating a fix, but maintains that the issue "does not appear to be widespread".

"We are aware of the issue and are working on a resolution," said a Microsoft spokesperson. "This does not appear to be widespread, but can be addressed by the player by holding the Xbox One power button on the console for 10 seconds to restart."

ORIGINAL REPORT: This weekend's Xbox One update may have removed the dreaded sharpening filter, but it also appears to have introduced a new AV-related bug, according to numerous reports on Reddit.

Multiple Xbox One users claim to have experienced trouble with the system's video output after installing the update, which reportedly causes the video signal to be lost when returning to the Home screen.

Audio can still be heard in the background, the reports claim, but users are forced to hard reset the console in order to regain a video signal.

"Found a bug when playing Titanfall," reports user lipper2000. "When starting a game and I hit the home button to go back to the home [screen] the video output is lost.... might also happen with other games. I have to do a hard reset to get back video again."

"JUST happened to me," said another user. "Video signal was completely black, but I could hear all the sounds to the respected actions I was performing, i.e. (moving around the home screen, the noise when the voice commands registers your command, and the actual sounds of the Titanfall game i was currently playing in.) My friend even said I was just aimlessly running around but my TV was complete darkness."

The issue doesn't appear to be limited to Titanfall either, with other users reporting the same problem while playing Call of Duty: Ghosts, Battlefield 4, Peggle 2, Forza Motorsport 5 and NBA 2K. has contacted Microsoft for comment. Analysis

Have you experienced something similar following this weekend's update? Let us know in the comments below.


New stuff to check out


To add your comment, please login or register

User Comments

rlehm's Avatar


it's not about the mistakes... things happen, it's how the company responds to it. MS owned it, will fix it and move on. We should too.
Posted 16:35 on 20 February 2014
Rich_hard1's Avatar


Huh, if over 3 million people bought an xbox one, and reports come in from a few users, this makes headlines? Come on please find some real news that caters for gamers needs not cynical company bashing!
Posted 18:54 on 18 February 2014
bickle77's Avatar


After the update some blu-rays don't play now. I just get the Black screen of gloom. Hard boot has no effect. A wiggle of the hdmi cable also has no effect. Surprised because wiggling wires solves pretty much 99% of all problems normally.
Posted 14:00 on 18 February 2014
tem1985's Avatar

tem1985@ Sankar

hardbooting once fixes for good? or does it keep happening and require resetting each time?
Posted 12:06 on 18 February 2014
NetzAusg's Avatar


I had this with Titanfall Beta last night - tested all my connections and the tv before trying a hard reboot of the console. This resolved the issue and it hasn't repeated itself. The issue occured when trying to return to the home screen from the Beta.
Posted 11:54 on 18 February 2014
Karlius's Avatar


Happened to me too. I just told the xbox to go to a different game and it resolved itself. Not had it since. Was playing Titanfall Beta at the time.
Posted 11:23 on 18 February 2014
Sankar's Avatar


I had the problem and for me it was resolved by hardbooting the xbox one. After that everything was normal again. Maybe it's a validate solution.
Posted 11:17 on 18 February 2014
View Full Site