ps4 hardware1111111111 -
ps4 hardware1111111111 -

UPDATE: Sony has said that it is aware of issues reported by users following the release of system update 2.0 and is investigating.

"We are aware of issues reported by some PS4 users following the release of PS4's latest system software update, v2.00," SCEE said in a statement provided to VideoGamer.com. "We are investigating these issues and will provide an update as soon as we have more information."

ORIGINAL STORY: Multiple PS4 users have reported problems with their console failing to connect to PSN or turn back on after putting the system into Rest Mode following this morning's release of System Update 2.0.

While the issue doesn't appear to affect everybody, some users across various social media (including Twitter, NeoGAF and PS Blog) have reported problems after downloading the update.

"Yep, I can't turn my PS4 on after putting it in rest mode. Booooo," said one NeoGAF user. "Also stuck in rest mode. :-( I hope this doesn't continue," added another.

Meanwhile, on PlayStation Blog, some users are reporting that they have been unable to connect to PSN after downloading System Update 2.0.

"Since the update, I cant connect to PSN. Also, music player does not work," said one user, with another adding: "Updated an hour ago – still can't sign into playstation network!! No game play for me :( very disappointing."

If your system is failing to turn on after entering Rest Mode, however, don't panic. According to one NeoGAF user, unplugging the console, waiting around 20 seconds and plugging it back in should reboot the system.

VideoGamer.com has contacted Sony for comment.

Source: neogaf.com, blog.eu.playstation.com, twitter.com (Thanks, @ShogunDarius)

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User Comments

EverTheOptimist's Avatar

EverTheOptimist@ essex1212

I think this kind of thing will always be experienced by an unlucky minority when updates are rolled out to such a huge number of consoles. On a global scale it's hard for everything to be perfect all the time. It wouldn't be enough to stop me updating mine, but hey ho.
Posted 12:07 on 30 October 2014
essex1212's Avatar

essex1212

I'm not even gonna download it and just use my Xbox until it gets sorted.
These major companies really need to get in gear as it's gonna come to a point people are just gonna walk away from it all and go to another medium (Films, tv and social networks etc) or just go to mobile/android based systems instead.
Leaving the new major consoles looking like the PS Vita's games libary with just arcade games being made.

I had enough ***** with Destiny the other day, it crashed 8 times in the space of about 20 minutes the other day after a patch that was suppose to impove server stability.

BS!
Posted 11:54 on 30 October 2014
EverTheOptimist's Avatar

EverTheOptimist@ tvr77

I hope so for you, but I'm sure you'll be fine - I've forgotten many times to turn off my PS3 and PS4 before unplugging at the wall and I've never had damage. I may just be lucky though.

Rest Mode does sound nicer than Standby.
Posted 09:42 on 30 October 2014
tvr77's Avatar

tvr77@ EverTheOptimist

Yeah that's correct, it changed from standby to rest mode with the 2.0 update.
Hope it gets fixed soon i don't fancy having to resuscitate my console every morning and risking brain damage.
Posted 23:38 on 29 October 2014
EverTheOptimist's Avatar

EverTheOptimist

Is 'rest mode' the same as the standby mode that it use to have/has? I can't remember it being referred to by that name before.

I've read through all the changes but I don't know what's different, if anything, on that side.
Posted 21:13 on 29 October 2014
Meh_Meh's Avatar

Meh_Meh

Mine wouldn't awaken out of sleep mode so I finally unplugged it and (immediately) turned it back on, it went through a memory check and warned about unplugging it improperly. I did notice that the yellow light was not steady, but slowly flashing.

This morning, same issue. Unplugged again, but waited a full minute before turning it back on (same memory check & warning), but now the issue seems to have been resolved as I put it back to sleep for a couple minutes and it woke back up okay.

Crossing my fingers for longer sleep periods, and hoping this stuff hasn't resulted in any data loss.
Posted 15:08 on 29 October 2014
tvr77's Avatar

tvr77

Iv'e had no issues connecting but my console did get stuck in rest mode, i didn't even notice till hours after when i seen the orange light was still pulsing away but a simple unplugging from the mains sorted it out.
Posted 10:22 on 29 October 2014
dav2612's Avatar

dav2612

After the console switching itself off and stubbornly refusing to turn on for 10 minutes, it finally sorted itself out.
Posted 09:40 on 29 October 2014
EverTheOptimist's Avatar

EverTheOptimist

Mine was downloaded, updated and working in about 10 minutes. Not rubbing it in - just sharing my experience.
Posted 08:56 on 29 October 2014
cul25's Avatar

cul25

Failing to turn on is a next gen feature... 9/10
Posted 20:53 on 28 October 2014
dav2612's Avatar

dav2612

I am unable to connect to PSN. No issues with internet since i am posting this using the PS4.
Posted 19:30 on 28 October 2014
mralexhead's Avatar

mralexhead

And now it's completely arsed, getting all sorts of errors, loads of folk saying it's down for them. I'm online, but can't party chat, connect to any game servers, certainly can't investigate share play. I didn't know Evolution were helping out on 2.0, BOOM!
Posted 19:30 on 28 October 2014
Karlius's Avatar

Karlius

As long as this doesn't get reported by the likes of the BBC it's a non issue. If a gamer gets a problem the first place they go to vent is a games forum. The numbers with a problem are probably minute!
Posted 17:19 on 28 October 2014
Ghost_Dog's Avatar

Ghost_Dog

Updated mine. Put it in rest mode, while it continued to download other updates etc... Came out of rest mode just fine, no problems here.
Posted 16:01 on 28 October 2014
Refsteve's Avatar

Refsteve

Been able to connect psn. Not entered rest mode and now don't think I will
Posted 15:06 on 28 October 2014
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