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EA has introduced the Origin Great Game Guarantee, granting consumers the right to a full refund on any EA published game if they don't like it.

"We're happy to say that starting today, we can guarantee that we'll make things right if you decide the game you just bought didn't live up to your expectations," explains an Origin blog.

"The new Origin Great Game Guarantee works like this: You may return EA [published] full game downloads (PC or Mac) purchased on Origin for a full refund - within 24 hours after you first launch the game, within seven days from when you purchased it, or within the first seven days after the game's release date if you pre-ordered it (whichever of these conditions happens first)."

And your reason for a refund doesn't have to be anything technical, with the blog noting: "If something doesn't work out - you aren't riveted by the storyline, or sucked in by the action, or even just if the game doesn't play well with your video card - we've got your back."

To request a refund visit your order history and click the "request a refund" link next to your recent purchase, answer a few questions, and the refund will be processed.

VideoGamer.com Analysis

The introduction of the refund option must be in some way related to the SimCity issues, with many users requesting refunds. This process has now been made much simpler.

Source: Origin

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User Comments

CCastiel's Avatar


I think that's perfect if you've bought a game that you cant run, good move!
Posted 17:22 on 20 August 2013
b23cdq's Avatar


What the hell, EA? You're doing something good? Is... is something wrong?
Posted 12:35 on 20 August 2013
MJTH's Avatar


Good on you EA. When I read the head line I was totally waiting to see a catch, but this looks very fair. That's one mark they've got over Steam.
Posted 10:44 on 20 August 2013
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